Privacy Policy
BPE AUDIO LTD – Privacy Policy
Last updated: 13 November 2025
1. Who We Are
We are BPE AUDIO LTD, trading as BPE AUDIO (“we”, “us”, “our”).
Registered office: 86/90 Paul Street, London, Greater London, EC2A 4NE, England
Website: www.bpeaudio.co.uk
Email: design@bpeaudio.co.uk
We provide audio installation, acoustic consultancy, and related professional services.
We take your privacy seriously and are committed to protecting your personal information.
2. Information We Collect
We may collect and process the following personal data:
Information you provide directly
Name
Email address
Phone number
Business name and address
Project details (including technical, architectural, or audio requirements)
Payment details (processed securely via third-party providers)
Any information you submit via forms, email, proposals, or live chat
Information collected automatically
IP address
Browser type and device information
Usage data (pages visited, time spent on site, interactions)
Cookies and tracking data (see “Cookies” below)
Information from third parties
Payment processors
Lead generation platforms
Social media platforms
Commercial search databases
3. How We Use Your Information
We use your personal data to:
Provide and deliver our services
Prepare proposals, quotes, and technical documentation
Communicate with you about projects and enquiries
Process payments and manage invoices
Improve our website and user experience
Maintain internal records and compliance requirements
Market our services (with your consent or legitimate interest)
Protect our business from fraud or misuse
We only process your data where we have a lawful basis under UK GDPR, such as contract, legitimate interest, consent, or legal obligation.
4. Sharing Your Information
We do not sell your data. We may share your information with:
Service providers and subcontractors involved in your project
Payment processors
IT and hosting providers
Professional advisers (legal, accounting, compliance)
Regulatory authorities when legally required
All third parties must process your data securely and in accordance with UK GDPR.
5. International Transfers
Your data may be processed outside the UK (for example, by cloud providers).
In such cases, we ensure:
Adequacy decisions, or
UK-approved Standard Contractual Clauses (SCCs), or
Equivalent safeguards
This ensures your data remains protected.
6. Data Retention
We keep your personal data only for as long as necessary, typically:
7 years for financial and project records
2 years for general enquiries
Until you withdraw consent for marketing communications
After this period, data is securely deleted or anonymised.
7. Your Rights (UK GDPR)
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing
Withdraw consent at any time
Request data portability
Make a complaint to the Information Commissioner’s Office (ICO)
To exercise any rights, email design@bpeaudio.co.uk.
8. Cookies and Tracking Technologies
We use cookies to:
Improve website functionality
Understand user behaviour
Deliver relevant advertising
Keep your session secure
You can manage cookie settings through your browser or cookie banner.
A standalone Cookie Policy can be written if required.
9. Security
We take reasonable technical and organisational measures to protect your data, including:
Encrypted communications (SSL)
Secure servers and access controls
Staff confidentiality agreements
Limited data access based on role
Regular security evaluations
However, no system is 100% secure. You provide information at your own risk.
10. Links to Other Websites
Our website may contain external links.
We are not responsible for the privacy practices of third-party websites.
11. Children’s Privacy
We do not knowingly collect information from individuals under 13 years old.
12. Changes to This Privacy Policy
We may update this policy occasionally.
Changes will be posted on this page with an updated “Last updated” date.
13. Contact Us
For questions about this Privacy Policy or your data:
BPE AUDIO LTD
Email: design@bpeaudio.co.uk
Address: 86/90 Paul Street, London, EC2A 4NE, England