Privacy Policy

​This Privacy Policy explains how BPE Audio (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website or contact us about our audio, AV and acoustic services. We are committed to protecting your privacy and handling your information in accordance with UK GDPR and the Data Protection Act 2018.

BPE Audio is a UK‑based provider of audio, visual and acoustic design and installation services for hospitality, commercial and residential clients.​

​

If you have any questions about this Policy or your data, you can contact us using the details on our website contact page.

We may collect and process the following types of personal data:​

• Identity data: name, job title, organisation.

• Contact data: email address, telephone number, postal address.

• Project information: details you provide about your property, venue or project requirements.

• Technical data: IP address, browser type, device information, and usage data (pages visited, time on page, clicks).

• Communication data: emails, enquiry forms and any other correspondence.

This information is usually provided directly by you when you fill in a form, email us, call us, or interact with our site.

We use your personal data for the following purposes and lawful bases:

• To respond to enquiries, provide quotes and discuss potential projects (performance of a contract or steps prior to entering a contract).

• To deliver and manage projects and ongoing support (performance of a contract).

• To manage our relationship with you, including updates about work in progress or changes to our terms and policies (legitimate interests / contract).

• To improve our website, services and user experience through analytics and troubleshooting (legitimate interests).​

• To comply with legal or regulatory obligations (legal obligation).

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another compatible reason and UK law allows this.​

We do not add you to marketing lists without your consent. If we ever use your details to send occasional updates, newsletters or marketing about our services, we will:

• ask for your clear opt‑in consent; and

• give you the option to opt out at any time via an unsubscribe link or by contacting us.

ur website may use cookies and similar technologies to:

• make the site function correctly;

• remember certain preferences;

• measure and improve performance and usage (for example via analytics tools).

Where required, you will be presented with a cookie banner or settings panel that allows you to accept or reject non‑essential cookies. You can also control cookies through your browser settings.

We may share your personal data with:

• trusted service providers who support our website hosting, IT, email or analytics, under appropriate confidentiality and data‑processing agreements;

• professional advisers (such as accountants, insurers or legal advisers);

• authorities or regulators where we are legally required to do so.

We do not sell your personal data to third parties.​

If any data is transferred outside the UK/EEA (for example, by cloud providers), we will ensure appropriate safeguards are in place in line with UK data protection law.

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure or alteration. However, no method of transmission over the internet is completely secure, so you provide information at your own risk.

We keep personal data only for as long as is necessary for the purposes set out in this Policy:

• Enquiry and contact data: typically up to 2 years after last contact, unless it relates to an active or potential project.

• Contract and project data: generally up to 6–7 years after completion, to comply with legal, tax and contractual requirements.

• Technical and analytics data: kept for shorter periods as needed for reporting and site improvement.

After these periods, data is securely deleted or anonymised.

Under UK data protection law, you have the following rights:

• Right to be informed about how your data is used.

• Right of access to the personal data we hold about you.

• Right to rectification of inaccurate or incomplete data.

• Right to erasure (“right to be forgotten”) in certain circumstances.

• Right to restrict processing in certain circumstances.

• Right to data portability for data you have provided, where processing is based on consent or contract and done by automated means.

• Right to object to processing based on our legitimate interests or to direct marketing.

• Rights related to automated decision‑making and profiling, if applicable (we do not currently carry out automated decision‑making that produces legal or similarly significant effects).

To exercise any of these rights, please contact us using the details on our website.

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling their helpline.

We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date below and publish the new version on this page. We encourage you to review this Policy periodically to stay informed about how we protect your information.​

​

Last updated: January 2026