Privacy Policy

1. Who We Are

BPE AUDIO is a UK-based audio engineering and installation company specialising in high-quality sound solutions. We deliver professional-grade audio installs for commercial spaces, residential properties, and live-ready venues. Our work also includes acoustic design and management, ensuring each project meets the highest standards of sound performance and clarity.

2. Information We Collect

We may collect and process the following types of personal data:

Contact Information: Name, email address, phone number, job title, company name
Project Details: Information related to your audio/technical requirements or enquiries
Website Usage Data: IP address, browser type, browsing patterns and technical data via cookies (see section 6)
Marketing Preferences: Your consent to receive updates or offers from BPE AUDIO

3. How We Use Your Data

We only use your personal data when legally permitted and primarily for the following purposes:

To respond to your enquiries or requests
To manage and deliver our services or subcontracted work
To send project updates, quotes, or invoices
To improve our website and user experience
To send you marketing communications if you’ve opted in

We do not sell, rent, or share your data with third parties for commercial purposes.

4. Legal Basis for Processing

We rely on the following lawful grounds to process your personal data:

Consent – where you’ve given us permission to use your data (e.g. signing up for a newsletter)
Contractual Necessity – to fulfil a contract with you or take steps at your request
Legitimate Interests – where processing is necessary for our business operations, and your rights do not override those interests
Legal Obligation – where we are required to comply with a legal or regulatory obligation

5. How We Store and Secure Your Data

We use secure servers and industry-standard measures to protect your personal data from loss, misuse, unauthorised access or disclosure. We retain your data only for as long as necessary for the purposes set out in this policy, or as required by law.

6. Cookies and Website Tracking

Our website uses cookies to improve functionality and analyse traffic. Cookies are small files stored on your browser or device. You can control or disable cookies through your browser settings. By continuing to use our site, you consent to our use of cookies.

7. Your Data Rights

You have the following rights under data protection law:

To access the personal data we hold about you
To correct inaccuracies in your data
To request erasure of your data ("right to be forgotten")
To object to or restrict how we process your data
To withdraw your consent (where applicable)
To lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we’ve not handled your data properly

8. Third-Party Links

Our website or communications may include links to third-party websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website or services signifies your acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about this policy or your data, you can contact us at:

Email: info@bpeaudio.co.uk
Phone: (+44) 07946 829810
Company: BPE AUDIO LTD
Office Address: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE